FAQs

How do I reschedule an appointment?

You can text us at 91998, e-mail us at frontdesk@uppercervicaltulsa.com, or you can call our office at 918-742-2300 to speak to our amazing chiropractic assistants.

Do you close for holidays?

We close for major holidays. Please check our newsletter here for the latest information. 

What if I want to change my appointment frequency?

It is your decision on how often you come to our office. Let us know what works best for you and we will accommodate it to the best of our abilities.

My payment declined, what should I do?

Life happens, we completely understand! If you have a payment decline then you will receive an automated e-mail with instructions: a) to make a payment immediately b) update your credit card information c) call our office at 918-742-2300 to discuss making a different payment arrangement.

Do you offer discounts on care?

We offer a Pay-In-Full Discount of 10% and a 5% family discount for immediate family. If you discontinue care discounts will not be refunded.

How do I get receipts to send to my insurance company for reimbursement?

These forms are called Super Receipts. We are able to print them for you or email a secured copy.

What if I want to see a specific doctor?

What if I want to see a specific doctor? We can certainly accommodate that request. Dr. Opal is available to members on MWF’s from 6:30 am to 11:30 am, and Dr. Michael is available to members on MWF’s from 8:30 am to 12:45 pm and also on MW’s from 4:00 pm to 6:00 pm. We cannot guarantee that you will always see one doctor or another as there may be times when a doctor is out of the office for personal reasons or caring for a member in crisis.

What is a Re Evaluation?

This is a two-phase appointment used to determine the progress you have made under your current care plan. Please allow for a total of 30 minutes for each appointment.

Re Evaluation #1 – First, you will report on the improvement of your symptoms. Then, you’ll be checked for a subluxation and you may have an x-ray before and after your correction.

Re Evaluation #2 – After you are checked for subluxation, we will review your report on how symptoms improved, as well as review your x-ray results. Then we will provide a plan of care for the next year.

What if I want to stop care altogether?

We ask that you notify us as soon as possible so that we are able to reimburse any credits you may have. When you stop care your discounts are removed and the cost of care is retroactively increased to the full cost of care. Should you have an outstanding balance on your account, we ask that you pay in full within 30 days of stopping care, if you are unable to pay that balance in full, we can accommodate a payment plan. One percent interest is charged for any month a payment is not fulfilled.

What should I do if I have been in an automobile accident?

Notify us immediately, regardless of how you feel. Very slight trauma has the ability to in influence how we give your corrections, and we always want to make sure we are providing the best care we can.

What types of changes or updates should I share with you?

Everything from sport injuries, surgeries, automobile accidents, changes in medications, dental work which takes long periods of time, major changes in exercise, new commitments to other therapies, pregnancy, and even major emotional hardships. We believe in the “3 T’s” – toxins, thoughts, and traumas all have the ability to influence a subluxation.

I want to try surgery, or another therapy, can I suspend my care?

Absolutely! We request, if possible, that you settle your balance before leaving, or continue to make your monthly payments until your balance is settled. Depending on how much time has lapsed, and what types of treatments you have undergone upon your return to care we may require updated x-rays. You may require increased care for a period of time before resuming your previous care schedule.

What if I want to transfer to another Chiropractor?

We will gladly accommodate your transition to a new doctor. We will send over any information they will need such as notes, x-rays, etc.

How do I get a copy of my x-rays?

Just ask our amazing chiropractic assistants and they will upload your images to a disc.

What if I want additional x-rays?

We do our best to accommodate your needs, however, we do not perform any x-rays which we believe are medically unnecessary for your safety.

What if I don’t want x-rays?

We understand there may be apprehension in having x-rays. However, our care is based on very specific information gathered from a series of x-rays at your new member appointments. This series of x-rays is rarely ever gathered again within Wellness Care. You can expect to take one to two x-rays on a yearly basis for adults, and one to two x-rays every other year for children under twelve. We do our best to limit exposure, but you will receive the best care possible when we have all the information we need. Should you decide to forego any x-rays then we require an X-ray Waiver Form to be signed and completed, this form releases our practice from liability of any failure to detect or misdiagnose a subluxation due to the lack of the recommended x-rays.